How to reactivate your Paystack account and avoid dormancy
Paystack accounts become dormant after prolonged inactivity without transactions, a measure to ensure compliance and security.
Online payment provide a level of breeze and comfort however this does not go without lots of attention to the various rails running in the background to make this possible. Whiles all these activities go on for all service providers, the choice of payment provider for transaction often lay with the customer’s choice out of available options.
This as a result can make a particular integrated payment platform not receive transactions in a while which results in dormancy on the affected platform. A Paystack account become dormant after prolonged inactivity without transactions, a measure to ensure compliance and security. Reactivation requires completing a successful live transaction, as directly notified to users.
What Triggers Dormancy
Dormant status typically follows months of no activity, though Paystack does not specify an exact timeline publicly. Starter accounts pause after hitting collection limits, while Registered ones flag from risk assessments on idle periods.
Reactivation
To reactivate a dormant Paystack account flagged for inactivity, complete a successful live transaction as prompted—this verifies ongoing use and lifts restrictions. If your account has gone beyond the normal dormant period then you may need to follow the Step-by-Step Reactivation Guide below to reactivate your account.
Step-by-Step Reactivation Guide
- Upgrade Compliance: Dashboard > Compliance > Profile. Submit KYC (BVN/NIN for Starter; CAC/RC and corporate docs for Registered).
- Process Transaction: Create a payment link or integrate a test/live charge; success lifts the dormancy instantly.
- Verify Payouts: Add/update bank details matching your business name post-approval.
| Account Type | Dormancy Risk | Reactivation Time |
|---|---|---|
| Starter | High after limits | 24 hours |
| Registered | Low with activity | Immediate post-tx |
| |
Prevention Tips
- Run monthly test transactions.
- Monitor dashboard notifications for early warnings.
- Contact support@paystack.com for personalized timelines to avoid prolonged holds seen in user reviews.
More Information ℹ
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