{"id":2203,"date":"2017-12-29T13:13:26","date_gmt":"2017-12-29T13:13:26","guid":{"rendered":"https:\/\/www.gtechbooster.com\/?p=2203"},"modified":"2023-04-01T01:38:07","modified_gmt":"2023-04-01T01:38:07","slug":"apple-apologize-for-poor-battery-performance","status":"publish","type":"post","link":"https:\/\/gtechbooster.com\/apple-apologize-for-poor-battery-performance\/","title":{"rendered":"Apple Apologize for Poor Battery Performance"},"content":{"rendered":"\n

Apple became a talk of media websites and consumer groups after it was reported that they are intentionally slowing down older IPhones with a latest iOS update. Apple released a statement yesterday appologising to its users. Here is what they had to say;<\/p>\n\n\n\n

A Message to Our Customers about iPhone Batteries and Performance<\/h2>\n\n\n\n
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We\u2019ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. <\/p>\n\n\n\n

We apologize. There\u2019s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we\u2019re\u00a0making.<\/p>\n\n\n\n

First and foremost, we have never \u2014 and would never \u2014 do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of\u00a0that.<\/p>\n\n\n\n

How batteries age<\/h2>\n\n\n\n

All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging\u00a0process.<\/p>\n\n\n\n

Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the\u00a0industry.<\/p>\n\n\n\n

A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some\u00a0situations.<\/p>\n\n\n\n

To help customers learn more about iPhone\u2019s rechargeable battery and the factors affecting its performance, we\u2019ve posted a new support article, iPhone Battery and\u00a0Performance<\/a>.<\/p>\n\n\n\n

It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don\u2019t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid\u00a0it.<\/p>

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Preventing unexpected shutdowns<\/h2>\n\n\n\n

About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone\u00a06, iPhone\u00a06 Plus, iPhone\u00a06s, iPhone\u00a06s\u00a0Plus, and iPhone\u00a0SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. <\/p>\n\n\n\n

While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in\u00a0performance.
Customer response to iOS\u00a010.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone\u00a07 and iPhone\u00a07\u00a0Plus in iOS\u00a011.2.<\/p>\n\n\n\n

Of course, when a chemically aged battery is replaced with a new one, iPhone performance returns to normal when operated in standard\u00a0conditions.<\/p>\n\n\n\n

Recent user feedback<\/h2>\n\n\n\n

Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations. Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been\u00a0fixed.<\/p>\n\n\n\n

We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone\u00a06 and iPhone\u00a06s devices, many of which are still running on their original\u00a0batteries.<\/p>\n\n\n\n

Addressing customer concerns<\/h2>\n\n\n\n

We\u2019ve always wanted our customers to be able to use their iPhones as long as possible. We\u2019re proud that Apple products are known for their durability, and for holding their value longer than our competitors\u2019\u00a0devices.<\/p>\n\n\n\n

To address our customers\u2019 concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple\u2019s intentions, we\u2019ve decided to take the following\u00a0steps:<\/p>\n\n\n\n